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FAQ

What Information About My Poker Games Does PokerOffice Gather?

PokerOffice.com collect absolutely no information from your PokerOffice database or any other data associated with your poker games. PokerOffice neither sends nor receives any information about your or anybody else's poker games.

For the complete Privacy Statment please look at: http://www.pokeroffice.com/privacy.html

Which poker sites does PokerOffice support?

See here: http://www.pokeroffice.com/pokersites.html for the updated list of all supported poker rooms.

Where is the online users manual?

Here: http://www.pokeroffice.com/doc/index.html

My Poker room client freezes after a couple of hands

There is a known software conflict between PokerOffice and a program called Logitech SetPoint (v2.48+). If you have this program installed (most people do not), you need to install and older version of it. Here is a link to the v2.47 which works in combination with PokerOffice.

http://www.logitech.com/pub/techsupport/mouse/setpoint247enu.exe

Where can I download PokerOffice version 1?

You can download the latest version of PokerOffice version 1 here: http://www.pokq.com/PokerOffice.exe

To download PokerOffice version 2 use this link: http://www.pokeroffice.com/PokerOffice2.exe

I get blank or gray dialog boxes without text, what can be the problem?

Java 2D (the underlaying architecture of PokerOffice) has compatibility issues with the anti-aliasing feature of Radeon graphics cards. In order to see java 2D dialogs the anti-aliasing on a Radeon graphics card MUST be set to Application decides, not a specific anti-aliasing level.

For more information please see here: http://bugs.sun.com/bugdatabase/view_bug.do;:YfiG?bug_id=6267861

A big thank you to Brian Reich for bringing this to our attention!

I get the "Database Conversion Failed!" message why?

This can happen for two different reasons. You can tell which by looking at the preceding error message.

  1. If the message said: "Invalid authorization specification, message from server: "Access denied for user 'root'@'localhost' (using password: NO)"

    You have configured the database to use a specific password, this is against the very important step 4 in the instructions. You should however be able to fix this manually by following the steps below:

    1. Open up a command prompt.
    2. Change directory to MySQLs bin-folder. If you installed MySQL in "C:\Program Files\MySQL" enter "cd C:\Program Files\MySQL\MySQL Server 4.1\bin" and press enter.
    3. Type the command "mysql --user=root --password"
    4. You will be prompted for your password, type the password you used when you configured MySQL, then press enter. (If you don't remember your password you have to uninstall and then reinstall MySQL)
    5. Type the command "SET PASSWORD = PASSWORD('');" and hit enter.
    6. Restart PokerOffice and try the conversion again.

  2. If the message said: "Database conversion failed! Database does already exist on MySQL server."

    You already have a database called "pokeroffice" on your MySQL server. This can happen if you have reinstalled PokerOffice but not MySQL. You can fix this by manually editing the settings file: "../pokeroffice/settings/mysql.conf". Open up the file in a text editor and do the following:

    1. Delete all text that might already be in the file.
    2. Enter the text: "true" then hit enter, creating a new line.
    3. On the second line enter the correct path to where MySQL is installed, E.g. "C:\Program Files\MySQL\MySQL Server 4.1"
    4. Save the file and restart PokerOffice.

How long does it take to get my registration once I have paid

It depends on which payment method you used;

If you paid with credit card (via RegSoft.com), the registration information is sent out immediately once your credit card has been approved by RegSoft.

If you used one of our promotions to get PokerOffice for free you will receive the key within 24 h after you have have completed the requirements and send us the e-mail. See http://www.pokeroffice.com/free.html. Please note that there you might have to wait longer than 24 hours during weekends and holidays.

PokerOffice doesn't update to the new version. I know that there is a new version out but when I click "Check for updates" nothing happens.

PokerOffice's update function uses the web/HTTP. So if you have a firewall you have to tell it to let PokerOffice use HTTP (port 80). If you do not or can not edit your firewall you can always point your webrowser to the address: http://www.pokeroffice.com/update/updateXX.exe and download the update manually - where XX should be exchanged for the version number. Patch v2.16 will for example have the address: http://www.pokeroffice.com/update/update216.exe

Can I change from MySQL 4.0 to MySQL 4.1

Yes, you can it might be a bit cumbersome, but still possible. Please follow the steps below and make an extra note of step 9.

  1. Close PokerOffice.

  2. Backup your database(s): Copy the MySQL sub-folder called "data" (i.e. "c:\mysql\data"). Copy it to a location of your choice, like "My Documents"

  3. Uninstall/remove MySQL 4.0: Open "Control Panel" then select "Add or Remove Programs then select MySQL 4.0 and click Remove.

  4. Follow the uninstaller?s instructions.

  5. Restart your computer.

  6. Download the file: mysql-4.1.7-essential-win.msi from http://dev.mysql.com/get/Downloads/MySQL-4.1/mysql-4.1.7-essential-win.msi/from/pick#mirrors

  7. Run the MySQL 4.1 mysql-4.1.7-essential-win.msi-file.

  8. Follow the installer's instructions.

  9. Important: When you get to the point in the installer which say Wizard Complete you must uncheck the checkbox which say Configure the MySQL Server now, then click the Finish-button.

  10. Copy back the data-folder which you backed up in step 1. and paste it in the MySQL 4.1 root folder. (i.e. C:\Program Files\MySQL\MySQL Server 4.1)

  11. Answer Yes To All to the question Confirm Folder Replace

  12. Open the file called mysql.conf in the PokerOffice settings-folder (i.e. C:\Program Files\PokerOffice\settings)

  13. Replace whatever is on the second line (i.e. c:\mysql) with the line matching the path where you installed MySQL 4.1 (i.e. C:\Program Files\MySQL\MySQL Server 4.1)

  14. Done! Start PokerOffice

I have lost my registration information, what should I do?

You can simply request a resend of your registration keys from RegSoft.com. They have an automatic resend function which is easy to use.

Please remember to include as much information about the order as possible if you send us an email, such as: email address, order number, purchase date, name etc.

Can I backup my database?

Yes you can, simply go to the database menu in PokerOffice and select "Backup database".

Is the feature to have a 4 colored deck supported by PokerOffice?

Yes, it is now supported!

Can I change the Database engine?

Yes you can use a MySQL database instead of the internal Java database. MySQL will greatly improve performance for large databases. Please follow the steps below to change to MySQL. Please take special note of step 4.

  1. Download MySQL 4.1.14 from http://downloads.mysql.com/archives/mysql-4.1/mysql-essential-4.1.14-win32.msi

    or go to http://www.mysql.com and download 4.1.14

  2. Run the mysql-essential-4.1.14-win32.msi-file.

  3. Follow the installers on-screen instructions to complete the installation.

  4. Important: When you get to the point in the installer which say "Wizard Complete" you must uncheck the checkbox which say "Configure the MySQL Server now?", then click the "Finish"-button.

  5. Start PokerOffice and select the "Change Database to MySQL" option from the 'Database'-menu. A new window will pop up.

  6. In the new window check the "Use MySQL as the database engine" checkbox. You must also enter where you have installed MySQL (i.e. C:\Program Files\MySQL\MySQL Server 4.1))

  7. Press the Save button. If you have done the above steps correct your database engine should change to MySQL and your databases will be converted to the new database.

  8. Done! Restart PokerOffice.

What are the requirements for tracking multiple tables?

To track multiple tables simply open up several poker tables and press the live tracker button. PokerOffice can track up to 8 tables at once and also has the ability to track tables that you are not sitting down at.

Currently you can track:

  • 10 tables at the PartyPoker network (EmpirePoker, MultiPoker, etc.)
  • 10 tables at the B2B network.
  • 8 tables at the Prima network and Ladbrokes.
  • 8 tables at PokerStars.
  • 8 tables at Pokerroom network
  • 8 tables on iPoker network
  • 5 table at Pacific Poker

Live Tracker displays "-" in some column and ? as

The "-" in the tables of the Live Tracker occurs when you exceed a specified amount of hands for your own player at the level you are currently tracking live. The default value is 500.

You can easily change this number by opening Performance on the Statistics menu in the live window. Keep in mind that when your database grows big, the calculations for the total statistics of your own player will become quite complex and you may want to exclude this stats for performance reasons. This statistics is also quite redundant to update when playing live and you can always view it in the normal PokerOffice window.

I'm having problems importing hand histories, please advise.

This may be a line wrapping problem. Some mail providers wrap incoming lines too early thereby causing problems with import. Normally you can specify this in your mail settings to turn automatic line wrapping off or to increase the length of rows before being wrapped. If you are uncertain of how do this, send us a mail at support@pokeroffice.com or get in contact with your mail provider.

The best editor to use for saving your hand histories is Notepad. But you have to turn off line wrapping to prevent errors from occurring during the import process. You can turn line wrapping off by going to "Edit" menu option and making sure that the "Word Wrap" option DOES NOT have a check beside it. If it does, click on it to remove the check mark.

If I buy PokerOffice, will all updates and future releases be free?

Yes. PokerOffice is licensed under an annual subscription fee. All updates and patches, including bug fixes and new features is included in the license. PokerOffice comes with an update routine that checks for new updates every time you start PokerOffice.

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