My inbox is currently empty, so it's very strange that you haven't received a reply. Can you please send me a PM with your email address so that I can look into this. Thanks.
Regarding your own stats missing at PokerStars, this happen when you exceed a specified amount of hands for your own player at the level you are currently tracking live. The default value is 500.
You can easily change this number by opening Performance on the Statistics menu in the live window. Keep in mind that when your database grows big, the calculations for the total statistics of your own player will become quite complex and you may want to exclude this stats for performance reasons. This statistics is also quite redundant to update when playing live and you can always view it in the normal PokerOffice window.
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