I'm having problems at Full Tilt poker, what can I do?

[PokerOffice Support]

Here are a few things you should do if you're having problems getting PokerOffice to work at Full Tilt:

1. Open Full Tilt and go to Options -> Hand History... and make sure that the option Save My Hand Histories is checked. If it is, please locate the stated folder on your hard disk and double check that the hand histories are indeed stored there.
2. Make sure that the language in your client is set to English, you do this from the Full Tilt menu.
3. Make sure that the hand histories are set to English, you do this from Options -> Hand History...
4. If you are using external chat windows you should disable this by going to the Options menu.
5. When sitting at a table, open the options screen and set "Dealer Messages" to "Everything".

I have already set it so that Full Tilt should store my hand histories locally, but when I look for the hand history folder it's not there. How do I solve this?
You can solve this by manually creating a Full Tilt Poker hand history folder. If you for example have chosen to store your hand histories at C:/Program Files/Full Tilt Poker/HandHistory, but there's no hand history folder inside the Full Tilt Poker folder, you need to:

1. Open the Full Tilt Poker folder
2. Right-click inside the folder and choose Create New Folder
3. Name the folder HandHistory
4. Try playing at Full Tilt Poker again and check if the hand histories are now stored correctly