I'm having problems at PokerStars, what can I do?

[PokerOffice Support]

If you are having problems at PokerStars you should check that:

1. You are using English language in the PokerStars client. Go to Options-> Language in the Stars lobby and make sure it's set to English. PokerOffice only supports the english version.
2. That your hand histories are set to English. Go to Options->Instant Hand History Options in the Stars lobby and make sure thet are set to English.
3. The dealer chat option is set to Everything at the table, which you do by opening a poker table and clicking the chip tray.
4. That you have selected to save your hand histories to your hard drive (Options -> Instant Hand History Options...)
5. That the hand histories in fact are saved in the folder you have set in the hand history options. Hand histories should be written as soon as the hand is over.
6. Check that you're using one of the themes provided by Poker Stars.

If you still can't get it to work, you should try this:

1. Open PokerOffice
2. Go to Settings -> Preferences -> Advanced
3. Choose to specify your PokerStars hand history location
4. Enter the correct path to your PokerStars hand history folder, i.e. on my
computer it's C:\Program Files\PokerStars\HandHistory.
5. Restart PokerOffice
6. Try again