problems opening PO

m1717e · 2008-08-14, 02:53

When I try to open PO, I get the initial small rectangle box, but that is all I get. (The PO copy write box)

Thanking you in advance

m1717e

PokerOffice Support · 2008-08-14, 15:32

Can you please send your log file, which you can find at c:/program files/pokeroffice/log/systemlog.txt, to support@pokeroffice.com

Thanks!

JPhilip · 2008-08-26, 06:48

I have installed the new patch but cant get the program to load. What is the startup program for PO? I am not getting a screen icon and cant find any applications in the directory structure that will start the program.

PokerOffice Support · 2008-08-26, 14:52

The startup process should be exactly the same as it was before you installed the patch, so if the startup problems occured right after you installed the patch (via the short cut) you should reinstall it to begin with:

1. Restart your computer (VERY Important)
2. Download and install http://www.pokeroffice.com/update.exe
3. Make sure that you restart the computer when/if prompted
4. Start PO and try again

If it still doesn't work I'd like to have a look at your PokerOffice log file, which you can find at c:/program files/pokeroffice/log/systemlog.txt. Please send it to support@pokeroffice.com.

Thanks!

JPhilip · 2008-08-30, 05:02

I have now installed the 8/25 patch and still cannot get the program to start. After install it askes if I want to start PO, I say yes and nothing happens. I also get no icon to start the program, and cannot seem to find the application program in the PO directory. How do I get it to go. I am using windows vista

PokerOffice Support · 2008-09-01, 17:12

It really sounds like the PokerOffice installation was corrupted when you first installed it. Please try to reinstall the whole program:

1. Restart your computer, to get a fresh clean system. (very important)
2. Uninstall PokerOffice via the uninstaller accessed via the Start button->Programs->PokerOffice in Windows.
3. Restart the computer again
4. Use the file browser to look for the folder where you installed PokerOffice. Typically c:/program files/PokerOffice. If it is still there remove the complete folder manually.
5. Download and install http://www.pokeroffice.com/PokerOffice2.exe
6. Start PO and try again (Before restoring your Database)