Can't start my poker office!

[Tokayz]

Hello there! When I try running poker office the nag screen comes and then nothing happens for the next 2 min, then I get the error:"Fatal error! Can't connect to database! Program will exit now!". Please help me to solve this issue.

[Tokayz]

Do I need to send you any logs or something so you can look to this matter? I can't play poker without pokeroffice running!

[theperni]

Wait until monday for official support.

[PokerOffice Support]

Something that's always worth trying when this happens is to reinstall the latest patch:

1. Restart your computer (VERY Important)
2. Download and install http://www.pokeroffice.com/update.exe
3. Make sure that you restart the computer when/if prompted
4. Start PO and try again

Does it work now? If not please send us your latest log.

If there's no change after that I need to have a look at your PokerOffice log file, which you can find at c:/program files/pokeroffice/log/systemlog.txt. Please send it to support@pokeroffice.com.

Thanks!

[Tokayz]

I did what you said and it's still the same, sending you log file.

[PokerOffice Support]

Thanks, I'll have a look at it.

[maddy0904]

Am also having the same issue and the log says

<i> Microsoft.VC80.MFC exists
*mfc80.dll
*mfc80u.dll
*mfcm80.dll
*mfcm80u.dll
*Microsoft.VC80.MFC.manifest
java.io.FileNotFoundException: settings\defaultmckoi.conf (The system cannot find the file specified)

[PokerOffice Support]

I'm sorry, but I can't make much of the information from the part you posted. Would be good if you could send the full log file to support, or post the last two inputs from it here.

Thanks!

[trepaclimb]

Am also having the ploblem that the PO don´t start with doble click, no error appear in the monitor, this is the log:

I restart the Pc and downgrade from pacth 245 to 424 but still made wrong...


#>27 Aug 2008 15:21:28 GMT PokerOffice started
__________________________________________________ __
| OS Architecture: x86
| OS Name: Windows XP
| OS Version: 5.1
|_________________________________________________ ___

<i> Using Version: [242]
....
....
....Information about my files
....
....
....
<i> Microsoft.VC80.ATL exists
*atl80.dll
*Microsoft.VC80.ATL.manifest
<i> Microsoft.VC80.CRT exists
*Microsoft.VC80.CRT.manifest
*msvcm80.dll
*msvcp80.dll
*msvcr80.dll
<i> Microsoft.VC80.MFC exists
*mfc80.dll
*mfc80u.dll
*mfcm80.dll
*mfcm80u.dll
*Microsoft.VC80.MFC.manifest
java.lang.NumberFormatException: For input string: ""
at java.lang.NumberFormatException.forInputString(Unk nown Source)
at java.lang.Integer.parseInt(Unknown Source)
at java.lang.Integer.parseInt(Unknown Source)
at poker.b.c.w(Unknown Source)
at poker.b.c.af(Unknown Source)
at poker.main.h.<init>(Unknown Source)
at poker.main.MainGUI.aj(Unknown Source)
at poker.main.MainGUI.a(Unknown Source)
at poker.a.<init>(Unknown Source)
at poker.ProgramLauncher.<init>(Unknown Source)
at poker.ProgramLauncher.main(Unknown Source)

[PokerOffice Support]

I sent an email to you via email earlier, right?