New Update PokerStars

[santiagus]

There is a new update from pokerstars that force to enter to the lobby so the trick of backup is no more usable. Now PO doesnt work at all.

The message is no new poker client window.

Keep working hard mates!

[PokerOffice Support.]

Hello,

Yes, our developers is working very hard on this.

We are very sorry for this inconvenience.

Thanks

[Lance]

please, How long ?
My licence will expire in several months !!

Im shocked how fast you solve problems here.
One thing is that the software has many bugs, the other that it isnt running at all !

At least do something with this (adjusting to new poker stars client).

Plz no more answers like, We are working on it, thx.

Kind regards
Lance

[PokerOffice Support.]

Hello,

We understand that this is really frustrating and we are very sorry about this.

Unfortunately we have no time frame at this point.Our developers are working very hard on this and will make sure to contact them regarding an update of the situation.

We are sorry for the inconvenience.

Thanks

[thaidle]

We are sorry for the inconvenience? If you really are sorry for this INCONVENIENCE and the one the first INCONVENIENCE the few months of the this year than I will assume that when our subscriptions expire then you will show your sorrow with adjustments in the subscription rate to Poker Stars players. I willing to bet your sorrow for our INCONVENIENCE is not that great. Fix the problem!

[floridaguy911]

I have requested with others several times about an extension in our subscriptions. Poker Office has previously made it very clear that they will NOT be adjusting subscriptions. Unless they have rethought this decision since then (when we had problems late last year/early this year/once more a couple months ago and again now for several weeks.

I play about 98% tournaments, so this renders PokerOffice absolutely useless to me- because THAT is the part of PO that is always "down". I would say of the last 10 months I have probably had about...3.5-4 months of a working PO program MAX. No wonder I'm frustrated that they said "we will not be adjusting subscriptions".

If and when they make the right business move, and realize that customers make the world go round... and RIGHTFULLY extend our subscriptions to compensate for what WE PAID FOR and DID NOT GET... then I would be much more understanding and renew. But at this point I absolutely will not ever renew because of I DID NOT GET ALL of the services I paid for, they have the absolutely poorest customer service policy in the industry.

[Lance]

I am also tournament player on pokerstars and have to agree with Floridayguy. I will never pay again for this customer service.

[floridaguy911]

Please explain to me, and all the people here that use your product... WHAT DO YOU PLAN TO DO, TO KEEP OUR BUSINESS? ARE YOU GOING TO EXTEND OUR SUBCRIPTIONS OR NOT? Thats all I want to know. Thats what WE ALL want to know.


We await your reply...

[floridaguy911]

duplicate message, see above.

[sidgucci]

I agree with the subscribers above regarding the customer service and lack of support from PokerOffice. I bought the software in November and have had more headaches with this software. It would be absolutely foolish to renew with PokerOffice.