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Old 2011-05-16, 19:24   #1 (permalink)
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Join Date: Nov 2007
Posts: 21
Default False positive virus warning

Hi, i just got followin message from Symantec (in quatation mark);

" Virus (vad är detta?)
Upptäckta hot: 1
Här är en fullständig lista: (du kan få mer information om ett visst hot om du klickar på Hotnamn nedan)

Hotnamn: Trojan Horse
Filnamn: c:\program files\pokeroffice\finalizepatch.exe
Plats: http://www.pokq.com/update251.exe"

It is in swedish but it is quiet obvious what it is all about.

Any good explanation??
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Old 2011-06-02, 17:12   #2 (permalink)
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Join Date: Mar 2011
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Exclamation False Positive Virus Warning

Hi PO Team!
I installed the new update today.

Since the installation I got a Virus Warning that AutoStartW.dll was detected as maleware.
Now I have this DLL in Quarantine but PO 5 don´t start.

Pleas help

Allll
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Old 2011-06-04, 16:19   #3 (permalink)
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Is anybody out there?
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Old 2011-06-05, 10:58   #4 (permalink)
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Same problem !!!

And doesn't work on pokerstar between the last 2 update and no answer !!!
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Old 2011-06-06, 16:04   #5 (permalink)
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Why no answer from support ??

I use pokeroffice between 2 month and tools doesn't work correctly.

I would like a discount or refund because I can't use your tool.



Thanks you if you answer
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Old 2011-06-07, 14:05   #6 (permalink)
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Same problem ......
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Old 2011-06-07, 20:45   #7 (permalink)
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Same here, cannot start PO any longer
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Old 2011-06-08, 15:16   #8 (permalink)
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Location: St Julian's, Malta
Posts: 6,133
Default

Unfortunately a couple of antivirus programs started giving false positives after our latest patch. I can assure you that the files aren't malicious, in fact, the only thing we changed was how the files were compressed. You can simply ignore the warnings for now, and we will soon release a new patch in which we have changed the files again.
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Old 2011-06-10, 14:17   #9 (permalink)
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when is this patch available?

PO dosn't start, I have to install a new version.
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Old 2011-06-16, 10:13   #10 (permalink)
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It's possible support say when the problem can be resolved ?

it's 2 month PO doesn't work correctly and I have paid for one year !!!

Thanks
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