Please keep all questions regarding Virus and/or Trojan warnings here

[cowboysin2k2]

I downloaded the patch and tried to put it in Crogram files/pokeroffice and it says I don't have permission to save the file there?? Also I tried to right click the patch and save it to po and no luck there has anyone heard of this......Never mind that just want it to work can anyone type step by step instructions...I use vista and I don't have avg I used too....thanks in advance

[PokerOffice Support]

Have you tried to turn off the Windows Vista UAC? It's described in this thread: Is Windows Vista supported by Poker Office?.

[tomsweb]

I have the same problem as every one else. And I have and have always had TREND MICRO . I have tried everything reported on this thread to no avail. Im now at the point where im going to buy poker tracker. I do love poker office, but this is just SICK.

Im sure im not the only customer who thinks like this, We dont have time to stuff around with "try this or try that or download this or uninstall this" ADMIN FIX IT !!!!


Regards

TOM

[CyrilTheSquirrel]

Im having the same problem as everyone else in this thread.

Can someone confirm whether this will be sorted out in the near future. I'm not prepared to disable or alter my antivirus software in any way so for me to use PO again, some sort of fix needs to be issued by PokerOffice. Otherwise I'll have to find an alternative to PO.

Thanks

[PokerOffice Support]

Have you installed our latest patch? It includes a remade pnthanlder.dll file. The patch can be downloaded from http://www.pokeroffice.com/update.exe

[CyrilTheSquirrel]

Thanks, I downloaded this and it is now working, though I am still getting messages from my antivirus software warning about a trojan when I run PO.

I thought I had dl'd this patch yesterday, I must have downloaded an old one.

Thanks again.

[PokerOffice Support]

I'm guessing you're getting warned about the Injlib.dll one now? Here's a post one of the developers made about the problem: Please keep all questions regarding Virus and/or Trojan warnings here.

[kklungre]

Originally Posted by PokerOffice Support

I'm guessing you're getting warned about the Injlib.dll one now? Here's a post one of the developers made about the problem: Please keep all questions regarding Virus and/or Trojan warnings here.

Err, is it a problem that I used AVG to "heal" this file?

I haven't experienced any problems though, does "healing" mean that the file is removed/deleted?

[PokerOffice Support]

Yes, healing the file will cause problems. You should re-install the latest patch:

1. Restart your computer (VERY Important)
2. Download and install http://www.pokeroffice.com/update.exe
3. Make sure that you restart the computer when/if prompted
4. Start PO and try again

and then make sure to not heal the file.

[NateTrib]

Alright I had a not your typical problem with PO and a trojan horse today. Well Poker Office wasn't even running when my AVG software came up detecting a Trojan Horse Agent with the path: C:\Program Files\Poker Office\bin\InjLib.dll

That doesn't seem right that AVG is detecting something while PO isn't even running, so I decided to not permit it this time. A couple seconds later after I opted to move that trojan to the vault another Trojan Horse Agent came up with the path: C:\System Volume Information\_restore{12901... (a bunch of random numbers and letters)} I moved that trojan to the vault as well. And then just a couple seconds ago the same Trojan (System Volume Information) just came up again. It's obviously connected some how with the Poker Office Trojan that was detected.

What do you recommend I do?