Please keep all questions regarding Virus and/or Trojan warnings here

[beachhouse]

AVG dont let me turn of the resident shield. How do I deal with that anyone?

/beachhouse

[hq]

Originally Posted by GrandpaKim

Whoa! Hold it up there boys and girls. Did it occur to any of you to blame AVG and not Poker Office. This didn't occur immediately after the last PO update, but immediately after a virus update. Some of you are a little quick to lay blame without all the facts.

Well considering we all tried shutting AVG off totally. Uninstalling PO and then reinstalling PO. And running it without AVG and it doesn't work. Explain that.

[sing_sing]

Problem's here too, tried everything still wont start up. turning off the AVG resident shield isn't helping

[defone]

Same here, PO does not start and AVG warns of following DLL's:

InjLib.dll

Trojan horse Agent.NDV

pnthandler.dll

Trojan Horse BackDoor.Agent.QLU

WHAT THE F YOU GUYS ARE WAITING FOR, FIX THIS

[Administrator]

We have been trying to sort this out for some time now, we have yet to install AVG and make a virus scan. Several others have been tried tho. We have also contacted the antivirus companies about this, still no answer (not very surprising..)

As it looks right now we do not have any solotion we can apply, the problem lies in the antivirus software makeing a bad call and if you follow its advise and quaranteen/delete important files in PokerOffice it can of course not be expected to run correctly.

My advise is to first update your antivirus software, download the latest definition files etc. Then reinstall the latest patch to get the files back. Do not let the antivirus program block/remove andy of the files and it should work. I am afraid that we are not experts on every antivirus software and can not give detialed instruction for how you should operate your antivirus software.

Further more it would be very good if you contacted the antivirus company and ask them how to solve this. We will of course keep working on this and try more to get a response from their support.

It would also help very much if you tell us which OS you havem i.e. Vista or XP so we can see if there is any difference there. (we have not got any warnings from some antivirus when running scans on 3 XP somputers)

[defone]

That advise won't work because I've always ignored the warning so no files are deleted. And even then the PO won't start. Also it is the latest version with latest updates running on XP.

[broadcast]

Originally Posted by sing_sing

Problem's here too, tried everything still wont start up. turning off the AVG resident shield isn't helping

Thats funny... if I turn off AVG Resident Shield, PO works perfectly. Ofcourse I restored those 2 files AVG blocked before.
Yeah, its quite annoying to turn it off and on all the time.

But it work for me now until the problem is solved.

EDIT: I have downld the latest update of AVG (Free Edition) and latest patch of PO and I use WinXP. Just for the info.
And if I scan PO-directory in Program Files with AVG Resident Shield on, the "viruses" are found.

[turviz]

-Restart computer
-Re-install latest PO update
-Restart computer
-turn off AVG Resident Shield
-Start PO
-turn on AVG Resident Shield

That works for me. AVG (free edition) and Xp

[GBUK]

AVG 7.5
Win XP

turn off resident shield
restore the rogue PO files from the virus vault
Start PO
turn back on resident shield

This works for me.

As I suggested in another thread these problems and fixes should be summarised and stickied.

[Hanuse]

Same works for me with XP professionel SP2 and AVG 7.5 professionel...

But its really funny: At the moment PO works without problems (I didnt restarted my Notebook since yesterday), I made a AVG Virus-Update, scan my computer and AVG again found the pnthandlerdll (now 3 times in the quarantäne) and InjLib.dll (now 2 in quarantäne) - AVG tell me that it heal the files and PO is working during all this without problems...

edit:
Now I made a restart: PO do not open...

turn off resident shield
restore the rogue PO files from the virus vault (those who were there since my complete scan - restore = speichern)
Start PO
turn back on resident shield

PO works again...