Re: Table overlay

srekop · 2008-05-06, 20:34

HI there,

Just lost my table overlay, have not change any setting as fas as I am aware. This is on PS.

Thanks for the help.

Kind regards

PokerOffice Support · 2008-05-07, 11:33

Please send your log file, which you can find at c:/program files/pokeroffice/log/systemlog.txt, to support@pokeroffice.com.

Thanks!

srekop · 2008-05-07, 20:39

Thanks support. Log attached.

Kind regards

PokerOffice Support · 2008-05-08, 17:33

Was that the full log file? It seems to miss some important parts.

srekop · 2008-05-08, 19:21

I am sorry, not very good at this, bu the complete log file is 1.65Mb which is not uploadable. Can you tell me what to look for and send to you because it seems the file that I can ataach is very limited.

Thanks!

Could there be something simple that I have overlooked? Like accidentally turning off the display function etc.

Cheers

GoldBoar · 2008-05-08, 20:36

He meant attach your log file to an e-mail message.

srekop · 2008-05-09, 08:40

Thanks Boar, how stupid was I? :-)

Have sent them email of the file.

Cheers

srekop · 2008-05-11, 19:47

Hi Support,

Have sent you the logfile via email. You said PO has trouble importing hand histories hence no table overlay. I check in the PS file HH appeared intact. Followed your instructions to download the latest patch for PO but still won't work, please help.

Thanks

PokerOffice Support · 2008-05-12, 12:07

Have you also sent me this reply via email? If so, it's probably easier if we keep the conversation via email, and then you can update this thread with a solution.

srekop · 2008-05-13, 07:56

Ok, will do so, thanks for the help!